Circulation > Send User Message Wizard

Send User Message Wizard

The Send User Message wizard is used to send a message or reply to a request to a specific user. Typically, messages are used to inform users about lost and found items such as library cards left on the checkout counter or response to a pending request for information.

Although not an email message, users can access this SirsiDynix Symphony message through the User Services choice in the library OPAC. This may not be suitable for urgent messages because the user must check for messages.

To send a message to a user

In the Users group, click the Send User Message wizard.

Do one of the following:

•

In the User ID box, scan the user ID.

•

If the User Search Helper is set in wizard properties to display as the first step of the wizard, search for the user. The helper will automatically fill in the User ID box with the ID you select.

•

Click the User Search helper, and search for the user.

•

Type the user ID in the User ID box, and click Get User Information.

•

If the Current button is available, click the button to select the last user that was displayed, modified, or added.

The Send Message window displays. The request ID under Message Info is automatically generated.

In the Message box, type your message, and then click Send Message.

After you have sent the user message, click one of the following options:

•

Modify to modify your message

•

Send Message to Another User to send a message to another user.

•

Close to exit this wizard

Important Considerations When Using this Wizard

•

If the user is blocked, an alert window will display.

•

Click the Message glossary link for more information about the request.

•

When a user’s record is located, information from the user record displays under User Information. User Information only displays if the Configure Display of User Status Header attribute in the Global Configuration wizard is set to Display User Status Header in Circulation Wizards.

•

It may be possible to find a user by a previous user ID, if configured in policies. Go to the FAQs: Searching User Records topic.