Circulation > Remove User Hold Wizard

Remove User Hold Wizard

The Remove User Hold is used to remove holds placed by a specific user.

To remove a hold placed by a specified user

In the Holds group, click the Remove User Hold wizard.

Do one of the following:

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In the User ID box, scan the user ID.

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Click the User Search helper, and search for the user.

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Type the user ID in the User ID box, and click Get User Information.

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If the Current button is available, click the button to select the last user that was displayed, modified, or added.

User information and a list of holds display for the selected user. The List of Holds list shows the holds that have been placed by the user. For each hold, the List of Holds displays the title, the hold level, whether the item is circulated by the Reserve Desk, the hold status, and the pickup library.

If the Display Suspension Dates property is selected in the wizard properties, the begin suspension and end suspension dates display if the hold is suspended.

If the library is configured to ship items to users using Books by Mail, the mail service to be used for shipping the item displays, if applicable.

Do one of the following.

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To remove all of the user’s holds, select the Select All check box.

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To remove only selected holds, select the Remove check box for each hold you want to remove.

Click Remove Holds.

If the Display Summary Screen property is selected in the wizard properties, the Remove Holds confirmation dialog box displays and lists the user ID, item ID, and title for each hold that was removed. Click Close to close the confirmation dialog box.

If the Display Summary Screen property is not selected in the wizard properties, you are returned to the Remove User Hold window.

When you have finished removing holds, select one of the following options:

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Remove Holds for Another User to continue

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Close to exit this wizard

Important Considerations When Using this Wizard

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If the user is blocked, an alert window will display.

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If an available hold is removed, the Remove User Hold wizard checks to see if the item has another hold on it and which library owns the item.

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If the next hold has a different pickup library, or if the item does not have another hold on it and should be sent back to the owning library, the Remove User Hold wizard will put the item in transit automatically or prompt you to put the item in transit. The wizard puts the item in transit or displays a prompt depending on the Configure Automatic Transit Of Items For Circulation policy in the Global Configuration wizard.

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When a user’s record is located, information from the user record displays under User Information. User Information only displays if the Configure Display of User Status Header attribute in the Global Configuration wizard is set to Display User Status Header in Circulation Wizards.

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It may be possible to find a user by a previous user ID, if configured in policies. Go to the FAQs: Searching User Records topic.