| • | How do I modify a user’s hold if the user forgot his or her library card? |
| • | How do I suspend a user’s hold? |
How do I modify a user’s hold if the user forgot his or her library card?
You can use the User Search Helper in the Modify User Holds wizard to search for the correct user record.
How do I suspend a user’s hold?
If user who has holds reports that he or she will be on vacation or academic break while waiting for the items to become available, you can suspend the holds. The Date Suspended box and Date Unsuspended box in the Modify User Holds wizard are used to suspend a user’s holds. When a hold is suspended, it cannot be filled or trapped for the specified period of time. When the suspension ends, the hold retains its place in the hold queue.
To suspend a hold
| 1 | In the Holds group, click the Modify User Holds wizard. |
| 2 | In the User ID box, scan the user’s ID. |
In the List of Holds, the item’s title, recall status, pickup location, expiration date of the hold, hold status, comments, record status, and beginning and ending dates of the hold suspension may appear. A Modify check box also displays next to each hold.
| 3 | Do one of the following: |
| • | To modify all of the user’s holds, select the Select All check box. |
| • | To modify selected holds, select the Modify check box next to each hold you want to modify. |
| 4 | Click Modify. |
The Modify Holds for User window appears.
| 5 | In the Date Suspended box, type the start date of the hold suspension (or use the Calendar gadget). |
| 6 | In the Date Unsuspended box, type the end date of the hold suspension (or use the Calendar gadget). |
| 7 | Click OK. |
| 8 | Click Modify Another User’s Holds to continue modifying user hold information, or click Close to exit the wizard. |
For more information about suspended holds, go to FAQs: Suspending Holds.
Related topics
Modify User Holds Wizard Properties
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